Divshare Server Failure

Hi
More than half the sound files on the site have gone astray...I believe I am not the only blog with this problem (Proudfoot -you also have some sound files missing) . Divshare has been a great service -it's easy to use, storage space is ample and they promise that your files will be "online forever". Plus it's free...

I contacted Divshare Support and this is the reply

"We experienced a server failure which has resulted in the loss of a
small number of files. Currently our recommendation is that affected
users re-upload any files which are missing. Please accept our
apologies for the interruption of service. We are continually working
to improve the DivShare service and have already taken steps to ensure
this does not happen again"

This ticket got a low priority

In my case it is not a "small number of files". By my estimate we are talking about 250 sound files on two Divshare accounts. I only have perhaps 50 of the missing files on my current laptop, which means I would have to re-record 200 singles.

Now it's very incovenient to say the least and I wonder if the files are truly lost. If they simply replaced the hardware, the content should still be there. Is anyone a premium client (ie pays for the service)? Were the files reinstated for these customers?

I would have no issue upgrading to a full account, but can anyone who uses Divshare, please let me know what your situation is and perhaps a more concerted approach could be taken, or perhaps you have set a precedent and your files have been reinstated.

Thanks!